Ask shoppers clarifying questions in chat
AddedWhen a shopper's request is underspecified, the assistant can now ask up to 4 clarifying questions as quick multiple-choice picks, instead of typing out a question and waiting for a free-text reply.
Each question offers 1 to 3 short choices (single- or multi-select), plus an always-available free-text field, so a shopper can pick an option or type their own answer either way. Answering, skipping, or closing the question set lets the conversation continue automatically.
Answer before moving on
Typing and sending a new message doesn't answer a pending question for you: the composer doesn't currently hold the shopper's next message back until an open question is resolved.
Available as a chat tool an agent version can be given. See Chat tools.