Product updates to the AI Shopping Assistant, newest first.
206 updates
The conversation page now shows what the AI judge recorded, with scores, a review priority and links to the messages it cites, and a Label now button on each conversation.
Read moreThe conversation page now shows what the AI judge recorded, with scores, a review priority and links to the messages it cites, and a Label now button on each conversation.
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The Conversations list gains Resolution and Issues filters, a Resolution column, and a Needs review tab that lists the conversations the AI judge flagged, with a line saying whether labeling is keeping up.
Read moreThe Conversations list gains Resolution and Issues filters, a Resolution column, and a Needs review tab that lists the conversations the AI judge flagged, with a line saying whether labeling is keeping up.
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The organization switcher's Create organization now opens a form for a new organization. Setup is two steps, organization then site, and the last site of an organization can't be deleted.
Read moreThe organization switcher's Create organization now opens a form for a new organization. Setup is two steps, organization then site, and the last site of an organization can't be deleted.
Read moreScrolling inside a filter's list of options, such as the long Issues list, no longer closes the panel. Scrolling the page still does.
Read moreScrolling inside a filter's list of options, such as the long Issues list, no longer closes the panel. Scrolling the page still does.
Read moreThe dashboard MCP server now has nine tools. Read your reports, count conversations per label with a comparison to the previous period, read an agent version, and filter conversations by page, widget and commerce outcome.
Read moreThe dashboard MCP server now has nine tools. Read your reports, count conversations per label with a comparison to the previous period, read an agent version, and filter conversations by page, widget and commerce outcome.
Read moreThe dashboard MCP server now has six read-only tools to search conversations across your sites, read several at once, read their labels and list your sites, plus three ready-made prompts.
Read moreThe dashboard MCP server now has six read-only tools to search conversations across your sites, read several at once, read their labels and list your sites, plus three ready-made prompts.
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An AI judge now reads each Playground conversation once it goes quiet and records whether the need was met, whether the replies were accurate and on brand, and what was missing.
Read moreAn AI judge now reads each Playground conversation once it goes quiet and records whether the need was met, whether the replies were accurate and on brand, and what was missing.
Read moreThe AI judge now labels Web and Hosted Page conversations as well as Playground ones, except when the shopper objected to measurement. Labels are shown in the dashboard and readable over the REST API.
Read moreThe AI judge now labels Web and Hosted Page conversations as well as Playground ones, except when the shopper objected to measurement. Labels are shown in the dashboard and readable over the REST API.
Read moreLegal has validated the AI disclosure line on the hosted chat page and the web embed, so the current wording is final and won't change.
Read moreLegal has validated the AI disclosure line on the hosted chat page and the web embed, so the current wording is final and won't change.
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Questions shown in the Starters card are now counted, and appear as a fourth surface in the Engagement report, on each question's page, and in the Questions list totals.
Read moreQuestions shown in the Starters card are now counted, and appear as a fourth surface in the Engagement report, on each question's page, and in the Questions list totals.
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When a theme ships the Starters card twice on a page, for example a desktop and a mobile copy, each copy now shows its questions.
Read moreWhen a theme ships the Starters card twice on a page, for example a desktop and a mobile copy, each copy now shows its questions.
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Every date-range picker now has a "Last year" preset covering the previous calendar year, 1 January to 31 December.
Read moreEvery date-range picker now has a "Last year" preset covering the previous calendar year, 1 January to 31 December.
Read moreOn a multilingual storefront, the assistant now displays in the language declared by the page (via <html lang>) rather than only the shopper's browser language, and you can override it with iadvize('set', { locale }).
Read moreOn a multilingual storefront, the assistant now displays in the language declared by the page (via <html lang>) rather than only the shopper's browser language, and you can override it with iadvize('set', { locale }).
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The tag reads the current page's address, title and description on its own and sends it with each shopper message, so "is this in stock?" works even if your storefront never calls customData. On by default, switchable per site and per page.
Read moreThe tag reads the current page's address, title and description on its own and sends it with each shopper message, so "is this in stock?" works even if your storefront never calls customData. On by default, switchable per site and per page.
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A shopper's conversation used to restart on every full-page navigation on a multi-page storefront. It now continues, whether they reload, click to another page, or open a new tab on your site.
Read moreA shopper's conversation used to restart on every full-page navigation on a multi-page storefront. It now continues, whether they reload, click to another page, or open a new tab on your site.
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Four legal documents are now online in English and French, linked from the footer of our public pages. Creating an organization now requires accepting the terms and the privacy policy. All four are published as drafts pending legal review.
Read moreFour legal documents are now online in English and French, linked from the footer of our public pages. Creating an organization now requires accepting the terms and the privacy policy. All four are published as drafts pending legal review.
Read moreShopify retired part of its store integration on 2026-08-31, which had started blocking automatic catalog setup for new sites and add-to-cart for existing ones. Both are fixed.
Read moreShopify retired part of its store integration on 2026-08-31, which had started blocking automatic catalog setup for new sites and add-to-cart for existing ones. Both are fixed.
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Ranked bar charts in Reports no longer draw abnormally thick, pill-shaped bars for a small number of categories, all cards in a row now share the same height, and long labels truncate cleanly with the full text on hover.
Read moreRanked bar charts in Reports no longer draw abnormally thick, pill-shaped bars for a small number of categories, all cards in a row now share the same height, and long labels truncate cleanly with the full text on hover.
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Agents, Customer feedback, Panel language, and keyword filters now work on all five reports (not just Conversations and Quality), with new date-range presets, and the Conversations list now defaults to the last 30 days instead of your whole history.
Read moreAgents, Customer feedback, Panel language, and keyword filters now work on all five reports (not just Conversations and Quality), with new date-range presets, and the Conversations list now defaults to the last 30 days instead of your whole history.
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The full conversations list is back behind its sidebar link, a new Channel filter (Web, Hosted Page, Playground) is shared across Conversations, Overview, Insights and Quality, and the old Conversations report is renamed Insights.
Read moreThe full conversations list is back behind its sidebar link, a new Channel filter (Web, Hosted Page, Playground) is shared across Conversations, Overview, Insights and Quality, and the old Conversations report is renamed Insights.
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