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See which language each conversation's chat panel used

Added

Every conversation now records which language its chat panel resolved to: the same language covered by the new per-site language settings and conversation starters. This is the chat surface's own language, not a guess at what language the shopper actually typed in or what language the assistant replied in.

  • The Conversations grid gets a Language column, and a Filter by language dropdown (any enabled language, or Unknown) alongside the existing Channel, Agent, and Feedback filters.
  • A conversation's own detail page shows its Language in the Details rail, next to agent, version, channel, and created date.
  • Conversations recorded before this shipped show as Unknown: they were never guessed, so there's nothing more precise to show.

The Conversations report gains two new cards. A Language distribution card ranks this period's conversations by their recorded language (with an Unknown bar when applicable), and an Impressions & clicks card shows total recommendation impressions and total clicks on in-chat product cards over the same period. Both scope to real shopper traffic only (Hosted and Web), the same way every other metric on this report already excludes Playground testing.

Resources

The Conversations table with a Language column showing English for every listed conversation.