Billing
See your organization's monthly conversation usage against its quota, and when it resets. Read-only. The quota itself is set by iAdvize.
Click your avatar at the bottom of the sidebar to open the user menu, choose Organization Settings, then Billing, or go directly to /dashboard/settings/billing. This page shows how many conversations your organization has used this month against its quota. There's nothing to configure here: no form, no toggle.
Only visible with the right permission
This page (and the Billing item in Settings) only shows up for someone whose role grants it. The built-in Admin role has it by default. Without it, the nav item doesn't appear, and going to the URL directly shows a restricted-access message naming the missing permission instead of the usage meter, the same behavior every other Settings page follows.
What the usage meter shows
- Conversations this month: a count of
used / quota, plus a progress bar. - Reset date: the usage counter resets on the 1st of each calendar month (UTC). Whatever's unused doesn't carry over.
- Over quota: if usage goes past the quota, a badge shows how much over (e.g. "+42 over quota") and the bar switches color.
Both the public link and the embedded web tag count toward this figure; conversations run in the dashboard playground don't.
The quota is soft: it never stops the assistant
Going over quota doesn't turn the assistant off or block a single conversation. We bill per conversation, the same way most SaaS products handle overage, rather than cutting a shopper off mid-month. This page is a usage indicator, not a limit. Think of it as a way to track and forecast your usage, not a wall you can hit.
Who sets the quota
The quota itself is set by iAdvize on your account; it isn't something you edit from the dashboard. If you're expecting to grow past your current quota, talk to your iAdvize contact.
Roles
See every role in your organization, and create, edit, duplicate, or delete custom roles built from a fixed set of permissions.
Audit log
A read-only, filterable record of nearly every admin action across your organization (creating a site, publishing a widget, changing a role, a blocked attempt), with CSV export. Admin-only.